Refund & Returns Policy

Last updated: 2 October 2026

We want you to be happy with your order. This policy explains how cancellations, returns and refunds work at Peak Online Strength – International. It does not affect your statutory rights under UK consumer law.

1. Cancelling before dispatch

If your order has not yet been processed for dispatch, you can cancel it by emailing enquiries@pos-int.store with your order number. We will refund you in full to your original payment method within 14 days of confirming the cancellation.

Pre-orders and backorders can be cancelled for a full refund at any time before they are fulfilled.

2. Your 14-day right to cancel

You can cancel your order for any reason within 14 days of receiving your goods. To start a return, email enquiries@pos-int.store with your order number and the items you want to return. You then have a further 14 days to send the items back.

• Items should be returned unused and in their original condition and packaging.
• Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. For large or heavy items this may include a freight or collection charge, which we will tell you before you return the item.
• If an item has been used or handled more than needed to inspect it, we may reduce your refund to reflect the loss in value.

Once we receive and inspect the returned goods, we will refund you within 14 days, including the original standard delivery charge if you return the whole order. Refunds are made to your original payment method only.

3. Items that cannot be returned

The right to cancel does not apply to:

• custom-made or personalised products;
• goods that have been installed or assembled, where this means they cannot be returned in their original condition;
• products that cannot be returned for hygiene reasons once unsealed, such as certain wellness items;
• digital gift cards once they have been issued.

4. Damaged, faulty or missing items

Please inspect all items when they are delivered. If anything looks damaged, we strongly recommend that you refuse the delivery. If you find damage after accepting delivery, email clear photos of the item and packaging to enquiries@pos-int.store as soon as possible so we can raise a claim on your behalf.

If an item is faulty, you are entitled under the Consumer Rights Act 2015 to a repair, replacement or refund. Many products also come with a manufacturer’s warranty, shown on the product page. If an order is lost in transit, we will investigate with the courier and then either send a replacement or give you a full refund.

5. Business orders

These terms apply to consumer purchases. Trade and commercial orders may be covered by separate terms, which we will agree with you.

6. Contact us

For any question about a return or refund, email enquiries@pos-int.store.